Returns Policy for Emma’s Yoga Tribe

Thank you for shopping with us. We appreciate your business and want to ensure your satisfaction with every purchase. Please read our refund policy carefully.

1. Eligibility for Refunds:

• Refunds will be considered for products that are defective, damaged, or do not meet the specifications outlined on our website.

• To be eligible for a refund, you must notify us within 14 days of receiving the product.

2. How to Request a Refund:

• Contact our customer service team at info@emmasyogatribe.co.uk with your order number and a detailed explanation of the issue.

• Include clear photos or videos showing the defect or damage.

3. Refund Process:

• Once your request is received, we will review the provided information.

• If the refund is approved, we will initiate the process within 7 business days.

• Refunds will be issued to the original payment method used for the purchase.

4. Return Shipping:

• If applicable, we may provide a prepaid shipping label for the return of the product.

• Follow the instructions provided to ensure a smooth return process.

5. Late or Missing Refunds:

• If you haven't received a refund within a reasonable timeframe, please check your bank account or contact your credit card company.

• If issues persist, contact us at info@emmasyogatribe.co.uk for assistance.

6. Exchanges:

• We do not offer direct exchanges. If you need a replacement item, please follow the refund process and place a new order.

8. Changes to This Policy:

• We reserve the right to update or modify this refund policy at any time without prior notice. Please check our website for the latest policy.

By making a purchase on our website, you agree to the terms and conditions outlined in this refund policy.

If you have any questions or concerns, please contact our customer service team at info@emmasyogatribe.co.uk